Refund policy

Our promise

Every Hearthfield coffee is roasted to order and shipped fresh. If something isn't right with your order, we'll make it right.

Damaged, incorrect or missing orders

If your coffee arrives damaged, you receive the wrong item, or your order doesn't arrive, contact us within 14 days of delivery (or of the expected delivery date) with your order number and, where possible, a photo. We'll send a free replacement or issue a full refund to your original payment method, whichever you prefer.

Returns

Because coffee is a food product that we roast specifically for your order, we can't accept returns of opened bags or returns for change of mind. Unopened bags can't be resold, so please choose your grind carefully. If you picked the wrong grind, contact us and we'll do our best to help.

Cancellations

You can cancel your order free of charge until it has been sent for roasting. Contact us as soon as possible and we'll confirm whether it can still be cancelled.

Refunds

Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take a few extra days to post the credit.

Contact us

Questions about an order? Reach us through our contact page and a real person will reply within one business day.